Refund Policy

At 5Mags, we aim to provide high-quality mobile spares and accessories. If you are not satisfied with your purchase, our refund policy is as follows:

1. Eligibility for Returns & Refunds

• Items must be unused and in original packaging.
• Returns must be initiated within 15 days of delivery.
• Damaged or defective products are eligible for a free replacement or full refund.
• The damaged products will be delivered within 7-10 working days.

2. Non-Refundable Items

• Products damaged due to misuse or mishandling.
• Used or installed mobile spare parts.
• Clearance or sale items.

3. Return Process

Follow these steps to return an item:

• Raise a Return Request via our website or email sales@5mags.com within the return window.
• Pack the item securely and send it to the return address provided.
• Upon inspection, a refund or replacement will be issued within 15 working days.

4. Refund Process

• Prepaid Orders: Refund will be credited to the original payment method within 15 working days.
• Cash on Delivery (COD) Orders: Refund will be issued via bank transfer or store credit.

For any return or refund-related queries, contact us at sales@5mags.com / +918500280338.